First Class Customer Service
We strive to provide the highest level of customer service beginning with your first visit to our website and throughout the ordering and delivery process. We want to gain your loyalty and want you to be completely satisfied from start to finish.
How to Reach Us
All emails will be answered before the close of the following business day.
By Live Chat:
Monday through Friday, 9 AM - 9 PM ET
To place an order or for any other concern call us toll-free:
800.709.1865 or 888.MY.SPALOOK
International Customers call 916.635.1370
Monday through Friday, 9 AM - 9 PM ET
11344 Coloma Road
Gold River, CA 95670
We accept MasterCard, Visa, Discover and American Express.
FREE Shipping for Orders $50 or More
Some restrictions apply. See our shipping rates
for more details.
Orders received Monday - Friday before 2pm ET are processed and shipped the same day. Orders received after 2pm ET and any time on Saturday, Sunday and Holidays are processed and
shipped on the next business day.
Back Orders and Partial Shipments
Although it is a high priority for us to ensure all of our items are in stock, there may be times when certain items are out of stock due to high demand or a manufacturer issue. In most cases, we receive back-ordered items within 5 business days. If your order contains a back-ordered item, it will be shipped to you as soon it comes in. We will send it via the shipment method you chose. There is no additional charge for partial shipments. You can cancel your order or any part of your order before it ships.
Order and Shipment Confirmation Emails
Shortly after your order is placed, we will send you an email confirming your order. Once we ship your order, we will send you an email which contains your tracking
number and confirms your shipment. If you have any trouble viewing these emails, you may view your information on our secure order status page by clicking here.
FREE Samples with Every Order
Each time you place an order with spalook, you will receive various product samples. The samples are always changing, so you'll get to try new and different items
with each order you place.
No-Hassle 30-Day Return Policy
As part of our commitment to provide you with complete satisfaction, we stand behind all of our products with a no-hassle 30-day return policy. If you are not satisfied with your purchase, simply contact Customer Service within 30 days of your purchase to obtain return instructions. Once received, returns are processed within 5 business days. We will send you an email once we have processed your return. You will be issued a credit for 100% of the purchase price, excluding shipping charges if applicable. Please note, we cannot be held responsible for returned items that become lost in transit. We recommend you choose a delivery method with tracking and/or insurance. We reserve the right to refuse a return. Customers must obtain their RMA number by contacting customer service, otherwise the return will not be accepted and the customer will be responsible to pay for shipping of the product back to them. A shipping fee may apply to exchanges for which spalook is not responsible.
Return policy for Wellbox:
We will only accept a return of an unopened and unused Wellbox (SKU WB001) within 30 days of purchase. Once the seal is broken, Wellbox cannot be returned. The carton must be in original condition, and not defaced in any manner.
Return policy for Vie Products:
We are unable to accept returns of any Vie product that has been opened.
Spalook Auto Refill Program
With our Auto Refill program, you never have to worry about remembering to reorder, or for that matter, ever running out. And, after your introductory 10% savings, you’ll save 20% on every purchase. You choose the frequency and quantity, and we’ll do the rest. You may modify or cancel your Auto Refill account at any time by contacting customer service, or by accessing your account.
Coupons, promotional gift certificates and special offers may not be combined. Spalook reserves the right to terminate without prior notice any promotional offer that we determine is being misused.