We strive to provide the highest level of customer service beginning with your first visit to our website and throughout the ordering and delivery process. We want to gain your loyalty and want you to be completely satisfied from start to finish.

By email:

All emails will be answered before the close of the following business day.

By Live Chat:
Monday - Friday, 8am - 6pm EST

By Phone:
To place an order or for any other concern call us toll-free:
800.709.1865 or 888.MY.SPALOOK
International Customers call 561.826.2149
Monday - Friday, 8am - 6pm EST

By Fax: 561.826.2199

By Mail:
spalook.com
3998 North West 8th Avenue
Suite 308
Boca Raton, Florida 33431

We accept MasterCard, Visa, Discover and American Express. Please note, we do not bill your credit card until your order ships.

Some restrictions apply. See our shipping rates for more details.

Orders received Monday - Friday before 2pm ET are processed and shipped the same day. Orders received after 2pm ET and any time on Saturday - Sunday are processed and shipped on the next business day.

Although it is a high priority for us to ensure all of our items are in stock, there may be times when certain items are out of stock due to high demand or a manufacturer issue. In most cases, we receive back-ordered items within 5 business days. If your order contains a back-ordered item, it will be shipped to you as soon it comes in. We will send it via the shipment method you chose. There is no additional charge for partial shipments, and you are not billed until your item has shipped. You can cancel your order or any part of your order before it ships.

Shortly after your order is placed, we will send you an email confirming your order. Once we ship your order, we will send you an email which contains your tracking number and confirms your shipment.

Each time you place an order with spalook, you will receive various product samples. The samples are always changing, so you?ll get to try new and different items with each order you place.

As part of our commitment to provide you with complete satisfaction, we stand behind all of our products with a no-hassle 45-day return policy. If you are not satisfied with your purchase, all you have to do is contact Customer Service within 45 days of your purchase to obtain return instructions. No questions asked. Once received, returns are processed within 5 business days. We will send you an email once we have processed your return. You will be issued a credit for 100% of the purchase price, excluding shipping charges if applicable. Please note, we cannot be held responsible for returned items that become lost in transit. We recommend you choose a delivery method with tracking and/or insurance.

If you find a product we sell at a lower price anywhere (another website, retail store, doctor?s office or spa), excluding auction websites we will refund you 115% of the difference between the lower price and our price.
Please note:

• The product must be currently available in the same type and size that is on spalook.com.
• If you found the item online, it cannot be an auction website.
• If you found the item offline, it must be a legitimate store located in the United States.
• Taxes (if any), promotions applied and shipping charges (if applicable) will be included when calculating the price difference.

Three easy steps to receive your price protection credit:
1. Place you order at spalook.com.
2. Email priceprotect@spalook.com and provide your order number and a link (URL) to the webpage where you found the item for less or the name and phone number of the store where you found the item for less.
3. After we verify your claim, you will be issued a credit (reverse charges) for 115% of the difference in price.

We will send you an email confirming your credit.
Please note: This offer is valid for up to 5 days after you make your purchase.

You never have to run out of your favorite products ever again, and better yet, you'll get 5 for the price of 4 and FREE FedEx shipping. spalook FreeFills™ is our unique approach to auto shipments. You control the shipping intervals, and we do the rest. You can modify or cancel your FreeFills™ shipments at any time by contacting our Customer Service or emailing freefills@spalook.com. For more information on FreeFills click here.

You should feel confident that your personal information is secure (we are Hacker Safe certified on a daily basis. When you enter information during our checkout process, that information is encrypted and protected with the best encryption software in the industry. While on our secure checkout pages, you will notice the lock icon at the bottom of your browser (if you are using Microsoft Internet Explorer) becomes locked. While we use SSL encryption to protect sensitive information online, we also take measures to protect your information offline. All of our customer information, not just the sensitive information mentioned above, is restricted in our office. Only employees who need the information to perform a specific job (for example, a client service representative) are granted access to personally identifiable information. Our employees must use password-protected screensavers when they leave their desk. When they return, they must reenter their password to regain access. Furthermore, all employees are kept up-to-date on our security and privacy practices. Finally, the servers on which we store personally identifiable information are kept in a secure environment behind a locked cage.

You should feel confident that your personal information is secure (we are Hacker Safe certified on a daily basis. When you enter information during our checkout process, that information is encrypted and protected with the best encryption software in the industry. While on our secure checkout pages, you will notice the lock icon at the bottom of your browser (if you are using Microsoft Internet Explorer) becomes locked.

While we use SSL encryption to protect sensitive information online, we also take measures to protect your information offline. All of our customer information, not just the sensitive information mentioned above, is restricted in our office. Only employees who need the information to perform a specific job (for example, a client service representative) are granted access to personally identifiable information. Our employees must use password-protected screensavers when they leave their desk. When they return, they must reenter their password to regain access. Furthermore, all employees are kept up-to-date on our security and privacy practices. Finally, the servers on which we store personally identifiable information are kept in a secure environment behind a locked cage.

Coupons, promotional gift certificates and special offers may not be combined. spalook reserves the right to terminate without prior notice any promotional offer that we determine is being misused.

1. Purchased gift certificates and unused portions of purchased gift certificates expire within 12 months from the date of issuance, as indicated by the "spend by" date included on all purchased gift certificates.
2. Gift certificates must be redeemed online at spalook.com.
3. Gift certificates are not redeemable for cash and cannot be returned for a cash refund.
4. Any unused balance will be placed in the recipient's gift certificate account and is not transferable. The original expiration date will apply to any unused balance.
5. If your order exceeds the amount of your gift certificate, you must pay the balance with a credit card.
6. Gift certificate cash value is 1/10 of one cent.
7. Gift certificates and their use at spalook.com are subject to our Terms and Conditions.
8. We are not responsible for lost or stolen gift certificates. If you have any questions please contact our Customer Service.
9. We retain the right to close customer accounts and request alternative forms of payment if a fraudulently obtained gift certificate is redeemed and used to make purchases at spalook.com.
10. We may provide gift certificate purchasers with information about the redemption status of gift certificates.

Does not apply in California, Connecticut, Louisiana, Maine, Massachusetts, Rhode Island, or Washington; applies in New Hampshire only for gift certificates over $100. Expiration date does not apply in any other states where prohibited by law.